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Issue hub
Whether your things are locked in the unit, out on the curb, in storage, or unaccounted for — the steps are the same: act quickly, photograph everything, put requests in writing, and build a clear inventory. This page walks you through it.
Belongings situations can be time-sensitive — act quickly
What a landlord may do with a tenant's belongings depends on the situation — including how the tenancy ended and what has happened since — and in some situations belongings may not be kept for long. Don't assume you have weeks. Ask for access in writing right away, send a preservation request, and get advice from a legal clinic as soon as you can: find legal help. If someone is removing your belongings right now, see emergency help.
First moves
Each step protects you no matter how the situation turns out.
Record costs as you go in the expense tracker and store your proof in the evidence vault.
Common situations
The rules about what landlords may do with belongings depend on the situation — the notes below are general starting points, not conclusions.
Your things are still in the unit but you can't get in. Ask in writing for access to retrieve them, and record every attempt you make. If you were locked out of your home itself, start with lockout help.
Belongings taken out of the unit — to the curb, a hallway, a garage, or elsewhere. Photograph everything where it sits before moving it, then recover what you can safely.
You've been told your things are in storage. Ask in writing where, for how long, what it costs, and how to retrieve them — and keep every receipt if you're asked to pay.
Items broken during removal, storage, or while you were away. Photograph the damage before repairing or discarding anything, and note what each item would cost to repair or replace.
You believe items were thrown out, sold, or given away. List them from memory as soon as possible, with values and any proof of ownership — the sooner the list exists, the more credible it is.
What happens to belongings left behind depends on how the tenancy ended, and the rules differ by situation. Time matters — ask for access and get advice quickly rather than assuming there is time.
Locked out of your home entirely? Start with lockout help. If this followed an eviction, the eviction centre explains the wider process.
Your tool
A dated, itemized inventory is the backbone of any belongings dispute. Build it here, then export it as an inventory list, an access request, a preservation request, or a loss schedule — all drafts you review before using.
Saved on this device only. Entries in this tool are stored in your browser and are not sent to RTO Pro or anyone else. Clearing your browser data will remove them — export or photograph anything important.
0 items · total approximate value $0.00
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Turn your inventory into plain text you can paste into an email, print, or bring to a legal clinic. Every export is a draft for your review — check each line and edit before sharing or sending.
Add at least one item above to generate exports.
A community legal clinic or licensed professional can tell you which rules apply to your situation, whether an application to the Landlord and Tenant Board makes sense, and how to press for the return of your things. Your inventory and photos make that conversation fast.
This is legal information, not legal advice. RTO Pro is not a law firm. Deadlines and exceptions may apply to your situation — a qualified legal professional should confirm anything important before you rely on it.