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Tenant tools
Housing disputes are rarely decided by who feels most wronged. They turn on documents, dates, photos, and records. The habit that protects tenants most is simple: preserve everything, in its original form, as early as possible.
Why evidence comes first
Three principles guide everything on this page.
Where this tool is going
The complete vault will store your files securely with everything organized around your case.
Secure server storage for your evidence filesIn development
Uploading files to RTO Pro is in development. Nothing on this page stores, transmits, or analyzes your files — planned capabilities include:
What works today: the Evidence Index below — a catalogue of what evidence exists and where the originals are kept, saved only on this device. It is genuinely useful on its own: it is the same index a legal clinic would ask you to prepare.
Works today, on this device
List each piece of evidence once: what it is, which category it belongs to, and where the original lives. Your files stay exactly where they are — this is the map, not the storage.
Preservation guide
Use these notes when deciding what to keep. When in doubt, keep it — you can always ignore it later, but you cannot recover what was deleted.
Keep the full signed lease, every attachment, renewal, and any written changes. If you never got a signed copy, keep proof that you asked for one.
Records showing you live in the unit: government mail to your address, utility accounts, delivery records. Useful if anyone questions whether you are a tenant.
Receipts, e-transfer confirmations, bank statements, and cheque images for every payment. If you pay cash, ask for a written receipt each time.
Every notice exactly as received, including the envelope, email, or message it arrived with. Note the date and way it was delivered on a separate paper, not on the notice.
Every page of any LTB or court order, plus proof of anything you did to comply with it.
Keep original text and app threads on the device — do not delete conversations, even unpleasant ones. Back up the phone and export threads where the app allows it.
Keep originals in your mail account (they carry hidden date and sender data). Archive instead of deleting, and download copies of important ones.
Take wide shots plus close-ups, keep the original files (they store the date taken), and never edit the original. Re-photograph ongoing problems over time.
Keep original files — social media uploads compress and strip dates. Transfer them from your phone to a second location. Narrate the date and location while filming when practical.
Preserve voicemails before they auto-delete. If you are considering recording conversations, get legal advice first about how recordings can be made and used.
Every repair request you sent, every response, and dated photos of the problem before and after any work. The repair tracker builds this record for you.
Municipal property-standards inspection results, work orders, and the inspector's contact details. Keep your own dated notes of what the inspector saw.
Paper receipts fade — photograph them the day you get them and keep both. Note on your copy what each receipt was for.
A running list of costs the situation caused you, each tied to a receipt or record. The expense tracker keeps this organized.
Names, contact details, and a short note of what each person saw or heard, written while memories are fresh. Ask witnesses to write down their own account and date it.
Photos of your belongings and proof of ownership or value (receipts, serial numbers) — especially important if belongings were removed, damaged, or are locked inside.
Letters from health providers and accommodation requests. These are sensitive — store them separately and share them only after getting advice about what needs to be disclosed.
Letters from lawyers, paralegals, clinics, or insurers, kept complete with their dates. Keep your own copies of anything you sign.
This is legal information, not legal advice. RTO Pro is not a law firm. Deadlines and exceptions may apply to your situation — a qualified legal professional should confirm anything important before you rely on it.