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How it works
RTO Pro turns a stressful, confusing situation into organized facts, preserved evidence, and clear next steps. Here is exactly what the platform does — and just as importantly, what it does not do.
What RTO Pro is
Most rental disputes are not decided by who feels most wronged. They turn on documents, dates, and records. RTO Pro exists to help you keep those in order.
RTO Pro explains Ontario's residential tenancy rules in plain language, helps you preserve evidence before it disappears, keeps important dates visible, and prepares organized materials you can bring to a legal clinic, lawyer, or licensed paralegal. Everything is written for Ontario's Residential Tenancies Act, 2006 and the Landlord and Tenant Board (LTB), and every legal claim links back to an official source.
What RTO Pro is not
A tool that overstates what it can do puts renters at risk. So we say this plainly, up front:
RTO Pro is not a law firm and does not act for you. Using it does not create a solicitor-client relationship.
We provide legal information — general explanations of rules and processes. Advice about your specific situation must come from a qualified legal professional.
No one can promise how the Landlord and Tenant Board will decide a matter, and we never will. Preparation improves clarity, not certainty.
RTO Pro does not file applications or documents with the LTB or any court. It points you to the official forms and filing channels; filing is your decision.
The process
You can move through these steps at your own pace, in any order that fits your situation. Emergency guidance is always available at any point.
If your situation is time-sensitive — a lockout, a hearing this week, an enforcement date — skip ahead and use Emergency Help first. Organizing can wait; deadlines cannot.
Answer guided questions about your rental situation in plain language. There is no legal jargon and no time pressure — you can stop and come back at any point.
Gather notices, your lease, messages, photos, receipts, and other records in one place so nothing important is lost or forgotten.
Turn scattered events into a dated chronology: what happened, when, who was involved, and which evidence supports each entry.
Create clear summaries, evidence indexes, expense records, and hearing preparation materials that a legal professional can review quickly.
Bring an organized file to a community legal clinic, lawyer, or licensed paralegal — or use official Landlord and Tenant Board resources with confidence.
Free and paid
Emergency guidance and core legal information are free — always. Paid plans add deeper organization for an active dispute, never access to safety-critical information.
Security and privacy
We would rather tell you exactly how things work today than imply protections that do not exist yet.
Protect device-local data
Secure account storageIn development
Account-based storage — saved cases, uploaded documents, deadline reminders, and consent-based sharing with a professional — is in development. When it launches, it will be clearly labelled, and you will control what is stored and who can see it.
In the meantime, the device-based tools work without an account, and the Evidence Vault page explains how to preserve originals properly.
Built-in safeguards
Legal-information pages follow a strict source hierarchy: Ontario statutes first, then official Landlord and Tenant Board materials, then other official and trusted legal-education sources. Every legal page shows its jurisdiction, last-reviewed date, and the official sources it relies on. Unverified material is never presented as settled law.
Clinics and representatives have limited time. RTO Pro's preparation tools are built so you can arrive with a clear summary, chronology, evidence index, and expense record — which means their time goes toward advice, not sorting paper.
Some situations cannot wait for organizing: an illegal lockout, sheriff enforcement, an unsafe condition, or a hearing happening now. RTO Pro flags time-sensitive situations and always keeps a free, no-account emergency guide one click away.
Questions
Straight answers about what RTO Pro can and cannot do.
No. RTO Pro is an information and case-organization platform. It is not a law firm, has no lawyers or paralegals on staff acting for users, and using it does not create a solicitor-client relationship.
No. RTO Pro provides legal information — general explanations of Ontario rules and processes drawn from official sources. Advice about what you should do in your specific situation can only come from a lawyer, licensed paralegal, or community legal clinic.
No. RTO Pro does not file anything with the Landlord and Tenant Board or any court. It helps you understand and prepare, and links you to the official forms and filing channels. Filing is always your decision, ideally after professional review.
No, and you should be cautious of any service that claims it can. Only the Landlord and Tenant Board decides the matters before it. RTO Pro helps you organize facts and evidence so that whatever happens, your position is presented clearly.
Today, the tools that save information store it in your own browser, on your own device. Nothing you enter in those tools is sent to RTO Pro. Secure account-based storage is in development and will be clearly labelled when it launches.
No. All information pages, emergency guidance, and the device-based tools work without an account. Accounts are in development and will add saved cases, document storage, reminders, and professional sharing.
Yes. Emergency guidance, basic legal information, official resource links, and the legal help finder are free, with no account and no paywall. That is a firm commitment, not a promotion.
Yes, for now. Everything on this site is written for Ontario's Residential Tenancies Act, 2006 and the Landlord and Tenant Board. Rules in other provinces and territories are different, sometimes significantly.
Every legal-information page follows a source hierarchy that starts with Ontario statutes and official Landlord and Tenant Board materials, shows a last-reviewed date, and links to the official sources it relies on. See our Source and Review Standards page for the full approach.
Do not wait to finish organizing. If a hearing, filing, or response deadline may be near, contact a community legal clinic, Tribunals Ontario, or another qualified professional right away. RTO Pro's emergency and legal help pages can point you to them.
This is legal information, not legal advice. RTO Pro is not a law firm. Deadlines and exceptions may apply to your situation — a qualified legal professional should confirm anything important before you rely on it.
Answer a guided set of questions and get a clear list of possible next steps, documents to preserve, and resources to review — free, no account needed.